Forum Discussion

Idub's avatar
Idub
Joining in
2 years ago
Solved

Switch to ebilling

Hello

like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

  • Molly_T's avatar
    Molly_T
    2 years ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

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  • glgilbertson's avatar
    glgilbertson
    Joining in
    17 days ago

    I am having the exact same issue and would like to switch to eBilling please. See below for my current contact preference, for which there is no 'email only' option which I assume would switch me to eBilling. It would also be useful to for Virgin Media to remove from its site any references to the outdated Profile > switch to eBilling process, as that is obviously not functional anymore.

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      16 days ago

      Hi glgilbertson 

      Welcome to our forums, and sorry to hear you are also having issues when trying to set up your e-billing. We can understand the frustration caused, and we want to do our best to help from here. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,