Forum Discussion

Idub's avatar
Idub
Joining in
10 months ago
Solved

Switch to ebilling

Hello

like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

  • Molly_T's avatar
    Molly_T
    10 months ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

58 Replies

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    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      7 months ago

      Thank you for joining us on private message ianashcroft 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

      • Anishp98's avatar
        Anishp98
        Tuning in
        4 months ago

        I am having the same issue with this and have not been able to switch it over to e bill for the last 1 year despite being told my new contract from last April would not have the paper bill.

        i have also raised my own thread on this today. Would really appreciate any help to get the switch to the ebill

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      8 months ago

      Hi ianashcroft 👋

      A warm welcome to our Community Forums and thanks for your post.

      I am sorry to hear you are experiencing some issues switching to Ebilling.

      Have you tried the below steps:

      •    Click on the Settings tile.
      •    Click on Account Details.
      •    Scroll to Communication Preference and click Edit.
      •    Select "eBills, email, text" from the dropdown menu.
      •    Click Update.

       

      If you still require further support, then please respond to my PM 📩 and I will be more than happy to assist you.

      • zoebayles's avatar
        zoebayles
        Just joined
        8 months ago

        Hello I also can't change to a ebilling after following all advice in many different threads  Please can I have help

        Thanks Zoe

  • ecouto's avatar
    ecouto
    Joining in
    9 months ago

    Hi I am also trying to switch to e-billing however I cannot access the e-billing page. I can see from the url that "My Profile" tries to take me myprofile view page but I get redirected instead to the account settings page. From this account settings section I can only change my contact preference to:
    Large print
    Audio
    Braille
    Email/Text/Phone/Post

    There is no ebilling option. 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      9 months ago

      Hello ecouto,

       

      We're sorry to hear of the problems switching to eBilling, we appreciate you raising this via the forums and welcome to the community.

       

      Have you tried following the steps outlined here? Are you trying this via a mobile device or a desktop?

  • nothanks2's avatar
    nothanks2
    Just joined
    9 months ago

    I have the exact same issue. I am unable to opt out of paper bills, which I don’t recall opting into in the first place. If anything, I demand a refund for its inconvenience and very sneaky way of charging extra money to unsuspecting customers. None of the forums or suggestions provided by Virgin Media work in the slightest.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      9 months ago

      Hello nothanks2

       

      Sorry to hear of the paper billing issues and switching to eBilling, we understand the confusion this can cause and appreciate you raising this via the forums. 

       

      Details on how to switch to eBilling can be found here. If you have tried these and they are one of the methods that hasn't worked let us know and we can send you a Private Message to arrange this. In regards to the charges, these are outlined on each monthly bill.

  • hohogood's avatar
    hohogood
    Settling in
    9 months ago

    Dear Support

    I have the same issue, may I have your support on this? Thanks

     

    BR

    Tommy

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      9 months ago

      Thanks for reaching out to us hohogood, and a very warm welcome to you!

      Sorry to hear of the difficulty you've faced when wanting to switch to E-Billing.

      I'd be happy to pick this up for you to have resolved.

      Check out the envelope in the top right hand corner for a private message from me

      Thanks,

      David_Bn

  • xMiki's avatar
    xMiki
    Joining in
    9 months ago

    I have the same issue as the entire Virgin Media customer base regarding this long unaddressed issue. Could someone help me switch to E-billing? Thanks.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      9 months ago

      Hi tonyM297 

      Sorry this was missed, it's highlighted why ideally people would post their own thread to avoid work being missed :).

      I'll pop you a PM now to assist further.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      9 months ago

      Hi francesqwo,

      We're glad this has now been resolved.

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      9 months ago

      Hi francesqwo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel 

  • tonyM297's avatar
    tonyM297
    Joining in
    9 months ago

    I am also unable to switch to eBilling. I've been trying for over a year now through phone calls and every time being promised that paper bills are removed from my account... only to again receive one the next month.

    I've also tried doing this online on Virgin Media account dashboard... also didn;t work and now I don;t see any options when logged in related to type of billing.

    As with many others I feels like this is completely deliberate - simply a way to charge a little bit more each month on top of package.

    Can someone please remove paper billing from my account - I don't need or want it

  • ecmarsh0's avatar
    ecmarsh0
    Joining in
    10 months ago

    Please can you also sort this out for me. Paper bills started randomly arriving last month and I never signed up to them so have been charged unnecessarily. And as posted before there is no obvious way to switch back to ebilling. And there is no way of speaking to anyone directly about this! So frustrating.

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      10 months ago

      Hi ecmarsh0,

      Thank you for reaching out to us in our community and welcome, I am sorry to hear you have started receiving paper bills unexpectedly, so I can help get you back onto paperless billing I have sent you an invite into a private chat, please click on the white envelope o accept.

      Regards

      Paul.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • AndrweMuumbo's avatar
      AndrweMuumbo
      Just joined
      5 months ago

      Hi, I'm having the same trouble, could you help please? I want to switch to ebilling

       

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        5 months ago

        Hi AndrweMuumbo thanks for your post here although we're sorry you're having issues switching to e-billing.

        Please let me send you a PM so I can investigate further, expect this to arrive shortly and respond directly when you can.

        Many thanks

    • martinoneill's avatar
      martinoneill
      Joining in
      6 months ago

      Hi

      Please could I have some assistance in switching to ebilling as well?

      Regards

      Martin

    • NRJ's avatar
      NRJ
      Joining in
      9 months ago

      Hi Molly,

      I have the exact same issue. I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

      Nozomi