Forum Discussion

Idub's avatar
Idub
Joining in
7 months ago
Solved

Switch to ebilling

Hello

like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

  • Molly_T's avatar
    Molly_T
    7 months ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

  • sonicwrr33's avatar
    sonicwrr33
    Joining in
    5 months ago

    Please can somebody message to help set me up for ebilling too? All web links are broken and the help section is outdated. 

    Thanks. 

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      5 months ago

      Hi sonicwrr33,

      Thanks for posting and welcome to our community 😊

      So I can help I've popped you over a private message.

      Alex_Rm

  • JayRock's avatar
    JayRock
    Joining in
    4 months ago

    Hi virgin, I have tried the same as everyone else. Please can you pm me to sort this out? Thanks

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      4 months ago

      Hi JayRock thanks for your message, sorry you're having issues with e-billing.

      I've sent you a PM now so reply directly when you can!
      Many thanks

  • Seyyah2001's avatar
    Seyyah2001
    Joining in
    4 months ago

    Dear Virgin Media Team,

    I am writing to express my dissatisfaction regarding an ongoing issue with my billing preferences. Despite contacting your team twice to request a switch to eBilling, I have once again received a paper bill and incurred the associated charge.

    This is not only frustrating but also inconsistent with my request. I kindly request you:

    1. Ensure my account is updated to eBilling immediately.
    2. Refund the paper billing charges incurred due to this repeated oversight.

    Please confirm once the changes have been made and ensure no further paper bills are sent.

    Looking forward to your prompt response and resolution.

    Kind regards,

    • Carley_S's avatar
      Carley_S
      Forum Team
      4 months ago

      Hi Seyyah2001 

      Welcome to the Community Forums. 

      Sorry to hear of your concern with your request for e-billing. 

      We can see on the systems on our side that you've since spoken with the team who've looked to have resolved this for you now. 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

  • soph1232's avatar
    soph1232
    Tuning in
    3 months ago

    I am having trouble also switching to ebilling. Please can I have some assistance?

  • Crowy79's avatar
    Crowy79
    Joining in
    20 days ago

    Hi I too am issues changing over to ebilling on my mums account, there is no option to take way the post option on the drop down menu

    thanks

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      19 days ago

      Hi Crowy79 thanks for posting although we're sorry you're having ebilling issues.

      We can't register your mum directly as this is an account holder only action, but is your mum able to create a profile on here and reach out to us?

      Many thanks

  • aurosonkin's avatar
    aurosonkin
    Joining in
    11 days ago

    Hello, I am also unable to switch to eBilling. I have tried following the instructions provided however although my contact preferences have been set to email since the beginning, I keep getting sent (and being charged for) paper bills. Could you please advise me on how to solve this issue? Thank you.

    • Carley_S's avatar
      Carley_S
      Forum Team
      11 days ago

      Hi aurosonkin 

      Welcome to the Community Forums. 

      Sorry to hear that you're also having issues changing to e-billing. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

  • gdrake1's avatar
    gdrake1
    Settling in
    2 days ago

    Hi, I am having trouble switching to ebilling on my online account. The only communication preferences that I can select is 'eBills / Email / Text' which is already set so I cannot just choose ebilling. 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      21 hours ago

      Hi gdrake1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're having 😔

      In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

  • eseppy's avatar
    eseppy
    Just joined
    13 hours ago

    I also cannot change to ebilling using any of the instructions suggested. After ringing support they pointed me to the same instructions that don’t work.