Forum Discussion

PaulSudlow's avatar
PaulSudlow
Joining in
6 months ago

Switch to e-billing

I added a comment yesterday about not being able to switch to E-billing.

I eventually received a private message asking for more details before the issue could even be investigated. When I tried to send those details, it stated there was a fault, wouldn't send my message and then suspended my messaging ability, as I had exceeded the amount of private messages I could send for the day.

Tried again today to send the details, only to face the same issue. 

All seems a bit farcical. Many, many customers facing the same issue and yet nothing seems to have been resolved.

Dare I ask, could you please switch my account to e-billing or at least send me a message I can reply to?!

Yours frustratingly

4 Replies

Sort By
  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi PaulSudlow 👋.

    Thanks for the update on this, there is a limitation on each thread as to the amount of messages that can be sent back and forth. You can start a new private messaging thread carrying on from the previous conversation that you were engaged in with the Community Agent. 

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi PaulSudlow 👋.

    Thanks for joining me in a private message to activate your E-Billing for you. Should you need us in the future, just drop us a message on the Forum and one of the team will pick it up.

    Sabrina 🌞

  • jonbratt's avatar
    jonbratt
    Joining in
    6 months ago

    I've had the same issue Paul. Best thing to do is file a complaint and get a £1.75 credit off your next bill. No way to otherwise. Its ridiculous