Forum Discussion

TRT1968's avatar
TRT1968
Superfast
2 days ago

Stopped getting bills. Cannot login to account.

Hi, I've stopped getting bills by email, and I don't seem to have access to any that give me the account number. I think it's a linked email account expiring or something but it's most inconvenient. 
I know I'm in area 22 but I would like to get a bill posted out to the account address so that I have a paper copy of the account information. 
Could that be arranged please?

Obviously private message for address details etc. 

account
billing
contract

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    7 hours ago

    Hello TRT1968,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your online account. Have you registered for a Virgin Media O2 ID? You would need to do that to be able to access your online account and emails. If you wish to get paper bills there will be a £1.75 charge per bill for paper copies being sent out.

    Kind Regards,

    Steven_L