Forum Discussion

thegrahamwalsh's avatar
thegrahamwalsh
Joining in
8 months ago

Stop Netflix Premium Bundle

I've been on calls previously to tell Virgin Media to stop enabling this feature. I do not need it, but here we are 3 months on and it's on my bill again. How can I prevent it from happening?

netflix

4 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    8 months ago

    Hi thegrahamwalsh, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with Netflix Premium being on your account. This is something that is usually only activated if you've requested it, or tried using a premium feature and accepted the upgrade. We're not able to activate or manage the tier subscriptions from here. 

    Please try logging in to My VM here. There will be a Netflix tile where you can manage the tier level. After your current billing cycle with Netflix ends, the changes will then take affect. 

    Pop back to us here if you have any further issues with managing your Netflix account. 

    Many thanks, 

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      8 months ago

      Hi thegrahamwalsh

      Thanks for getting back to us, that is strange.

      You'll be able to downgrade from Netflix Premium by signing into the desktop version of Netflix and choosing your plan. Please let us know how you get on.

  • thegrahamwalsh's avatar
    thegrahamwalsh
    Joining in
    8 months ago

    The correct link for anyone else with this issue 

    https://www.virginmedia.com/my-virgin-media/package/manage-streaming-services