markb31
2 years agoJoining in
billed for netflix premium
I checked my bill this morning to find i had been charged £17.99 for netflix premium despite only having basic with ads and paying direct to netflix
I phoned customer service who told me someone had put this on my account november 13th(this was not me).The agent managed to cancel this subscription but i have to pay the subscription from nov 13th-dec 12th for something i did not ask for and did not receive
Raise a formal complaint and use the Direct Debit Guarantee to get your bank to reverse any incorrect debit by VM that includes the Netflix fee.