Netflix billing issue.
My current contract started in November 2023 and expires in May this year. Since starting this contract, I have had Netflix Standard included and have paid an extra £7 per month, to VM, to upgrade to Netflix Premium. I have had two emails this morning, the first from Netflix informing me that my plan has been downgrade to Standard from Premium, the second from VM with my latest bill amount including the £7 additional fee.
What on earth is going on? I am in mid-contract and have not asked for any changes to be made. I am at a loss to understand why this has happened.
Hoping a mod can sort this out for me.
Thanks.
Thanks for coming back to me Topgun. If you want to do it that way we will remove the Premium from our side or we can look into this from here and get premium added back on as it should be. Either way we'll need to look into your account, which we can do by private message. Please look out for my message and we can get started.
Kind Regards,
Steven_L