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Topgun's avatar
Topgun
Dialled in
3 months ago
Solved

Netflix billing issue.

My current contract started in November 2023 and expires in May this year. Since starting this contract, I have had Netflix Standard included and have paid an extra £7 per month, to VM, to upgrade to Netflix Premium. I have had two emails this morning, the first from Netflix informing me that my plan has been downgrade to Standard from Premium, the second from VM with my latest bill amount including the £7 additional fee.

What on earth is going on? I am in mid-contract and have not asked for any changes to be made. I am at a loss to understand why this has happened.

Hoping a mod can sort this out for me.

Thanks.

  • Steven_L's avatar
    Steven_L
    3 months ago

    Thanks for coming back to me Topgun. If you want to do it that way we will remove the Premium from our side or we can look into this from here and get premium added back on as it should be. Either way we'll need to look into your account, which we can do by private message. Please look out for my message and we can get started. 

    Kind Regards,

    Steven_L

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello Topgun,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your Netflix account. 

    Does your actual Netflix account show that its Standard or Premium?

    Kind Regards,

    Steven_L

    • Topgun's avatar
      Topgun
      Dialled in
      3 months ago

      Hi Steven,

      I've logged into my Netflix account and it is shown as Standard. I suppose I can upgrade it through them if I want to, but what I don't want to happen is to pay VM an extra £7 per month and not to actually get anything extra for it. I'm also surprised that this has changed mid-contract, just to be clear I didn't request any changes.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      3 months ago

      Thanks for coming back to me Topgun. If you want to do it that way we will remove the Premium from our side or we can look into this from here and get premium added back on as it should be. Either way we'll need to look into your account, which we can do by private message. Please look out for my message and we can get started. 

      Kind Regards,

      Steven_L

  • Topgun's avatar
    Topgun
    Dialled in
    3 months ago

    All sorted now, thanks to the very efficient Steven_L. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      3 months ago

      Glad that I could help to get this sorted for you Topgun. Please let us know if you need any further assistance in the future 👍

      Kind Regards,

      Steven_L