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shigbert's avatar
shigbert
Joining in
2 days ago

Still waiting on Netflix activation 1 month in…

Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection...

1) resending emails - that never come
2) Check portal - error message, no way to activate Netflix
3) back office team will activate it for me within 5 working days - doesn't happen
4) Try phoning Netflix 'you've got nothing to lose' 
5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened.  Apparently not possible to check on how that back office request turned out...

Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?

Help
netflix

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi shigbert 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina