Forum Discussion

zhou's avatar
zhou
Joining in
2 years ago

Rest password link always expire.

Hi I have registered my Virgin account but when I set my password, the password link always expired. I will receive the email of reset password after 10 minutes.

I have called for help but this problem wasn’t fixed. I still cannot reset my password and log in into my account.

Moreover, I apply a wifi booster (black hub) but it seems doesn’t work well. So I tried to log into my account to see if it can be fixed, but now I have trouble resetting the password.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi zhou,

    Thanks for your post and welcome to the community.

    Sorry to see that you've been experiencing issues with resetting your password, regarding that matter so we can investigate this further please expect a PM from myself.

    The message will appear within the envelope icon.

    Regards,

    • zhou's avatar
      zhou
      Joining in
      2 years ago

      Hello, may I know how could I do now? 

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team
        2 years ago

        Hi zhou 👋

        I can see you have been speaking with my colleague in relation to this. 

        Please respond to his PM for further support.

        Thanks