Forum Discussion

Sneaker52's avatar
Sneaker52
Joining in
19 days ago

Renewed my contract

I’ve done this and all I get it bills and threatening emails. They renewed my contract yet still charge the out of contract price so I cancelled the direct debit. They’ve completely ignored emails and WhatsApp 

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    19 days ago

    Moved from the Chatter forum thread <Here> as forum staff don't generally frequent that board.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    19 days ago

    Hi Sneaker52,

    Thanks for your post and welcome to our community.

    I'm sorry to hear there is a dispute regarding the contract and billing.

    I'd be happy to look into this for you. 

    Please look out for the envelope in the top right of the page and pop back to me when you can. 
     

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    You ay find the discounts on your previous contract have now expired.  Even if you sign up again for another 24 months, your non discounted price will be in place.  You have to negotiate for pricing, it just does not "roll over" to another contract.