Forum Discussion

Jtallented's avatar
Jtallented
Tuning in
12 months ago

Renewal Contract Offer - TV Essentials

My contract has just ended and I have received a contract renewal email. This email states that I can get the "Same great package, even better price" promising a 20% off discount.

However when I look into the offer it isn't the "same great package" at all. On my current package I have "Mix TV", however on the new contract it instead has "TV Essentials". I cannot find any information about this TV essentials anywhere.

Can someone please let me know what the difference is between Mix TV and TV Essentials?

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    12 months ago

    Hi Jtallented,

    We would advise you to discuss this with the sales team in regards to the new deal, we are unable to advise on this.
    Thanks,
    Zoie

    • Jtallented's avatar
      Jtallented
      Tuning in
      12 months ago

      Why do I need to speak to a sales team to find out the difference between the two TV Packages?

      • David_Bn's avatar
        David_Bn
        Forum Team
        12 months ago

        Thanks for coming back to us Jtallented.

        We do have some online literature to advise what is classed as Essential TV.

        As Mix-TV is a legacy package that is no longer sold, any re-contract will be based on the currently available TV tier.

        This is either base-tier Mixit or top-tier Maxit.

        Click this link for more details, or do indeed call our Sales Team on 0800 183 1234

        Thanks,

        David_Bn