Forum Discussion

Jtallented's avatar
Jtallented
Tuning in
2 years ago

Renewal Contract Offer - TV Essentials

My contract has just ended and I have received a contract renewal email. This email states that I can get the "Same great package, even better price" promising a 20% off discount. However when I loo...
Zoie_P's avatar
Zoie_P
Forum Team (Retired)
2 years ago

Hi Jtallented,

We would advise you to discuss this with the sales team in regards to the new deal, we are unable to advise on this.
Thanks,
Zoie

Jtallented's avatar
Jtallented
Tuning in
2 years ago

Why do I need to speak to a sales team to find out the difference between the two TV Packages?

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for coming back to us Jtallented.

    We do have some online literature to advise what is classed as Essential TV.

    As Mix-TV is a legacy package that is no longer sold, any re-contract will be based on the currently available TV tier.

    This is either base-tier Mixit or top-tier Maxit.

    Click this link for more details, or do indeed call our Sales Team on 0800 183 1234

    Thanks,

    David_Bn

    • Jtallented's avatar
      Jtallented
      Tuning in
      2 years ago

      Thanks for your reply David. Base-tier Mixit has considerably less channels than my current Mix-TV, so the email claiming to give me "the same great package" is actually lying? I don't really expect much else from Virgin nowadays...

      Your link does not work by the way.

      • Robert_P's avatar
        Robert_P
        Forum Team
        2 years ago

        We understand your frustration Jtallented, the link provided by japitts works for us via chrome if you haven't tried that. We'd recommend calling the sales team on the number provided for further support with packages.

         

        Rob