Tried to log on today, 16/01/24 and met with "renew your contract". I carried out as per the online instructions and it renewed in my Wife's name instead of mine. Could not see where i could change this so made a 150 phone call and on the phone for 35 minutes plus getting no where only in circles trying to explain the problem. So now I do not seem to have access to my account or web mail. Any ideas?
Hi switchmode
Thanks for posting in regards to the contract issues when renewing and the name changing on your account, we appreciate the confusion this has caused and for you taking the time to raise it via the forums.
If you have renewed online or over the phone, a contract wouldn't renew in a different name unless the account was closed and new one open in the new name. We can see you have spoken to the team, what did they advise during the call?
In relation to the email and online account issues, what happens when you try to access these? Do you get any error messages? Is it across all devices?
Rob
