Hi. I need help.
Red light on hub5. Tried everything, unplugged everything multiple times. Reconnect everything and still nothing. Called virgin media line and checked app for any network issues. None in my area apparently. Logged in to the router and have the below.
Showing CS9004. Can someone from virgin media please help resolve. Thanks in advance
Forum TeamThank you for joining me over private message chris1983uk
Glad we've been able to get this investigated further for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Start a BQM to further monitor your connection over time https://www.thinkbroadband.com/broadband/monitoring/quality
You are due compensation from day 3 of an outage https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Apologies. Nothing to suggest an engineer needed or even a option to request one.
Forum TeamOkay, let's investigate this further on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
Forum TeamHi chris1983uk
Welcome to the Community Forums.
Sorry to hear you're having issues with your services.
Do you see any kinks, twists or damage to the cabling at all?
If not, when following the Service Status page, following the steps on 'still having issues?' Does it show that an engineer is required?
Thanks for the reply. I have inspected all the cables and there a no twists or kinks.
Followed the service page and once it has performed the checks it just loops back and asks for more checks. Once they have finished the app sends me notification saying that there is no issue in my area and them its back to square one.
Reads like the VM service is down in your street or on your cable.
Ask the folks next door if they are having an outage too.
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
It can take a few customer reports of the outage before things get logged
and fault start to be reported.
