Hi, I have a solid red light on my virgin hub, I have reset it numerous times but it just comes back red, after reading other posts it seems that the hub is overheating, I don’t know how dangerous this is, I can’t for the life of me find a link or way to contact virgin through the app, I just keep going round in circles
Just call them.
Virgin Media customers Call us on 150 from your Virgin Media landline. Or 0345 454 1111* from any other phone. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
