Forum Discussion

splendid-noodle's avatar
splendid-noodle
Tuning in
2 days ago

Red light on hub 3.0

Hi,

Hub 3.0 either has a red light or a dark/burnt orange colour light. I have read this is an overheating LED issue.

I have tried a pinhole reset, power cycling and checking the environment. It's not near any heat sources and is not covered or hot to touch, and I have used the Network Diagnostic Tool which states that the hub temperature is "Normal", in spite of the red light. This keeps happening and has happened for many months now.
Is it possible for someone to arrange a replacement hub for me please? 

 

Thanks

overheating

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi splendid-noodle, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your Hub. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. They can do some checks on the hub and if need be, replace it.

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi splendid-noodle, 

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the appointment goes. 😊

    Take care.