Really bad contract renewal experience
I’ve been out of contract for a while, the latest price increase has put me on an eye watering monthly package of £129 😱 that’s for 350Mbps and standard TV package (no extras).
I took a look at offers for new customers and saw a package 250mbps plus tv plus sky movies for just £68 a month 😳
Online renewal doesn’t work, the retention link texted to me takes me to a dead end:
So I called up Virgin Media contact centre asking for what deal they could offer me and the person in the call centre said they’d definitely not be able to match what is on the website but they’d use their “personal special discount” and said they’d go ahead and create a new contract - no details of what the price, duration, content would be!!! I refused point blank at this point and made it clear I wasn’t consenting to a new contract with no details and so said I wanted to cancel my contract, they then said they’d look for offers and would put me on hold. They’d come back every two minutes or so and put me back on hold. Eventually after 18 mins of this game they hung up.
Genuinely shocked at the Virgin Media sales technique, they’re worse than a double glazed salesmen of the ‘90s!! Considering just getting a 4g router to use for a month, cancelling our contract, and letting my other half sign up for the new customer deal.
It’s ridiculous that Virgin won’t even attempt to keep business and will try low tactics like their contact centre team tried.