Forum Discussion

Re: Netflix

My daughter has a netflix account which she pays by card and last payment 12th July, we've been logged out and now it's saying to sign up again and billed through virgin Media, can't find a way to revert back to card payment

3 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team

    Hi there lisagedling 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced an issue with Netflix. To confirm does your daughter have an account with us and if so has she recently agreed a new deal that includes the Netflix? 

    • lisagedling's avatar
      lisagedling
      Tuning in

      Virgin media is my account, my daughter lives with me but doesn't use a box, she connected to netflix on smart tv

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team

        Hi lisagedling,

        Have you tried signing back in again with your daughters Netflix details? 

        Alex_Rm