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Sincerely's avatar
Sincerely
Tuning in
11 months ago

Re: Cheque refund not receive - 5 months and counting

Hi, I agree with you it's such shambles, if that was us now that had an outstanding bill, they would be chasing for their money or suspend our services.

I've been waiting since September 2023 and still waiting. My compensation due, is for loss of services, service disruption and lack of communication poor customer service, over 100 days, all now no cheque. I was told twice last week by phone amd email cheque will arrive last weekend still no cheque. 

I've bee  with virgin over 20yrs all together, previous property and new property, it has to be said they seem to be going down hill. 

I would like my compensation ASAP

compensation
Custome Service

5 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    11 months ago

    Did you take the issue to the ombudsman? If you did, have you followed up with the ombudsman regarding VM's non-payment?

    • Sincerely's avatar
      Sincerely
      Tuning in
      11 months ago

      Hi,

      I am escalating now and my partner is a solicitor. We was awaiting VM to put it right, I was told last week by am agent the cheque has been raised and would be with me last weekend, still nothing.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 months ago

    Hi @Sincerley

    Thanks for posting and welcome back to the community.

    Sorry to hear of this dispute and I'll send you a PM now.

    Best wishes.

    • Sincerely's avatar
      Sincerely
      Tuning in
      11 months ago

      Thank you John. I appreciate you also looking into this. 

      I was informed I'd receive the cheque last weekend still waiting

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        11 months ago

        Hey Sincerely,

        If you get back to my colleague via the PM that you are in, he will be able to assist with all your queries.

        Joe