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Daynig's avatar
Daynig
On our wavelength
5 months ago

Re: Can't get TNT sports

I got TNT sports added to my package (and SKY sports removed) on Tuesday (19/10) via an App chat. (In another thread I've tried for a LOOOng time to get my on-line/App access to change my package myself but with no luck).

I received confirmation by email and also with a new contract copy on pdf on Wednesday morning - with TNT sports listed.

When I look at the channel list, TNT sports is still greyed out and I get the option to upgrade if I select one of the TNT channels.

If I DO follow the upgrade/select option, I get a screen that indicates an error (TS2/1/10-0-100164/302/400. Unplugging my streaming 'puck' and reconnecting it has no effect. If I try accessing TNT sports through Virgin TV Go, it's not available and I get the same option to upgrade.

Somehow it doesn't seem to have actually made it onto my account as a selectable option.

Every option I take when going via chat on the App gets me nowhere near asking about this particular problem. Very frustrating!

Can anyone (at Virgin) help please?

Thanks in advance,

Nigel

2 Replies

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  • Daynig's avatar
    Daynig
    On our wavelength
    5 months ago

    I've just found out that TNT Sports is scheduled to be added to my package in mid-November - despite me asking for it immediately (or possibly a day or two after my request a week ago).

    So it looks as though that error means something like "the package is in the pipeline but you can't access it yet"

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    AFAIK, any package changes that are not done directly by phone, go to the "back office" team.  They do the changes and apparently this can take up to 14 days.

    • Daynig's avatar
      Daynig
      On our wavelength
      5 months ago

      Or 1 month as I've found out. Ridiculous!