Re: TNT Sports removed from package
I have just had one of those 'amazing' early contract renewal emails. Mine does state that TNT is now not part of the package but on closer inspection there are a lot of other differences to what I am currently on (no mention of Netflix or a 2nd box or UHD).
So I responded to the email asking for a revised quote based on my current package (which I listed) and of course got an email bounce back simply saying go to their web site for further inforamtion.
Did that and proceded with the online chat only to get no where and end up in Whatsapp where I have been waiting for several hours now without any response.
Ive already made my mind up to leave Virgin when my contract is up for renewal in January. The sad thing is the actual broadband and tv service is very good (I have had BT and Sky in the past). It is just the lies and deceipt at contract renewal time that stinks.
Exactly the same thing happened here. My existing package seems similar to yours. I spoke to an agent on Whatsapp the other day and was told that they don't have access to whatever is offered to us on My Virgin Media, couldn't see the details of it, couldn't accept a screenshot (convenient, eh?) so couldn't match that price. In that chat I was offered TNT Sports as an add-on for £10 rather than £18.99, whereas in the contract documents I'd been emailed there's no mention of it even being removed, and they still talk about Maxit (which I've since learnt doesn't exist now, and its replacement Mega doesn't include TNT)
They need to get their story straight and stop feeding us lies. I'm now trying to psych myself up to go and chat to them again! 🙈 Can Carley or Vikki in the Forum team help me too please?