Forum Discussion

JamieT2's avatar
JamieT2
Joining in
4 months ago
Solved

Free TNT Sports offer - Eurosport being removed

Hi

I received an email saying due to the fact we watch Eurosport and it is being deactivated end Feb, we can get TNT Sports for free (charged for but credited by Virgin) for the remainder of our contract. 

I have the V6 box and couldn't do the add-on on the box (as per the email instructions). I can however do it in the Virgin Media App.

My questions:

  • Should I upgrade to V360 box and then try the TNT add-on OR
  • Add the TNT add-on via my App?

If so, will the credit actually be applied, as when I rang Virgin they had no idea what I was talking about! 

Is there a way to email someone or share a screenshot of the offer email so it can be all sorted without me being charged £18 extra a month. Ideally I don't want to upgrade to V360 just to get this, if there is a simpler way.

Has anyone successfully done this and how?

Thanks

Jamie

eurosport
TNT sport
  • JamieT2's avatar
    JamieT2
    4 months ago

    Seems the Virgin retention team are up to speed as they have added TNT and said the credit will appear within 72 hours. 

    Let's see if this works!

10 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    4 months ago

    There is absolutely no need to migrate to the Horizon V360 platform just to subscribe to additional TV channels. They are available on both platforms, both of which are TOTALLY different to each other. 

    Again this seems another sneaky back door way to migrate customers to the new platform, while wanting to do something completely unrelated to it. These changes are in-contract, so should not involve a change to the TV platform in order to add the channels.

  • JamieT2's avatar
    JamieT2
    Joining in
    4 months ago

    Seems the Virgin retention team are up to speed as they have added TNT and said the credit will appear within 72 hours. 

    Let's see if this works!

  • Boxer3's avatar
    Boxer3
    Joining in
    3 months ago

    I’m confused. 7 months to go on my contract. Took up the reportedly free TNT sports offer today doing exactly as it said in Virgin Media’s email, within the 30 day period quoted. Immediately my monthly contract cost has been increased. Can’t get 150 to work. Hours spent on the web link being passed from one operator to another but achieving nothing. Can anyone suggest how I request that Virgin review charging me extra please?

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      3 months ago

      Hello Boxer3.

      Thanks for your first post and welcome to our community.
      Sorry to hear you're having an issue with TNT Sports and the increase in your contract. 
      The associated TNT Sports discount can take a few days to get applied. However, I'd like to take a look at this for you anyway.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L
       

       

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Boxer3

      Thanks for your time and patience over the last few days.

      Great news, everything has been resolved with TNT Sports.

      If you need anything else? we're only a message away.

      Gareth_L

      • Boxer3's avatar
        Boxer3
        Joining in
        3 months ago

        Gareth,

        Thank you. Impressive response, resolving my concern. I am most grateful.

  • markgoldstein's avatar
    markgoldstein
    Joining in
    3 months ago

    Is this free offer supposed to be for all Virgin customers? I’ve received an email offering TNT Sports for an additional £12 per month for 12 months, but that’s it.

  • Highbeech04's avatar
    Highbeech04
    Joining in
    3 months ago

    In the same boat. Received offer for free TNT as a regular Eurosport viewer, but process didn't work and now being charged extra £12. Just can't speak to people to resolve. Disappointed, but having now seen this community page, hope VM will resolve.

  • incandisco's avatar
    incandisco
    On our wavelength
    3 months ago

    I watch just about every cycling event on Eurosport, yet I've not been offered the new TNT channel.  Can ANYONE get that offer, or am I going to be looking at an extra £18 per month?  

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 months ago

      Hi incandisco 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with the TNT offer we had for some customers in regards to Eurosport deciding to stop broadcasting. We can see that you've since been in touch with the team and have been advised on this further. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.