Forum Discussion

Ashchips54's avatar
Ashchips54
Joining in
2 years ago

Re: Being charged for SIM when have moved over to O2

hi team

 

new to the community. 

I too am being charged for an O2 sim taken our as part of Oomph deal. WHY? 
it was intended to be free and to cover the frequent drops in broadband. 

I can’t afford the hike in package as well as a new £25 monthly mobile bill. 

charges
o2
oomph

2 Replies

  • Leslt67's avatar
    Leslt67
    Joining in
    2 years ago

    I had same issue please contact virgin because whatever 02 take from you virgin should be deducting from your virgin account. I have just been credited for the last 6 months since 02 started taking extra 29.00 a month

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Ashchips54 

    Thanks for posting and welcome to the community. Please make your own thread in the future 🙂

    This is purely so no work is missed and we've moved it for you this time. 

    I am sorry for the confusion with the O2 SIM charge if on OOMPH previously. You should be receiving a credit for the same amount as the O2 charge as this was the policy for any OOMPH number that was migrated.

    I'll drop you a PM now to assist further.