Forum Discussion

JoyFT's avatar
JoyFT
Joining in
7 months ago

Put wrong email when signing up for broadband

When signing up for my broadband yesterday I put the wrong ending on my email so haven’t received the confirmation email with my account number so I can’t phone up and ask for it to be changed, and help greatly appreciated!

3 Replies

Sort By
  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    7 months ago

    Hi JoyFT,

    Thank you for your post and welcome to the community. 

    Not to worry about the incorrect email. You can contact our pre-install team via 0800 052 1734 and they will be able to get this updated. 

    They are open Monday-Friday 8am-6pm. 

    ^Martin

    • JoyFT's avatar
      JoyFT
      Joining in
      7 months ago

      Will I still be able to phone up without an account number as that was sent to the wrong email aswell

      • newapollo's avatar
        newapollo
        Very Insightful Person
        7 months ago

        Hi JoyFT 

        Yes, they will be trace everything by taking your name and address including post code