15days ago I renewed my contract online and I received email with Contract Information and Summary documents attached as well as a second Summary email.
To date, this is yet to show on my account.
Can someone from VM contact me to sort this (and corresponding incorrect bills that have been debited from my account).
Thank you in advance.
This is the chatter section, to get someone to look at your account, enquire in the Managing your account section of the Forum.
Thank you for the heads up here.
This happened to us last year. We eventually made a complaint and it was all sorted out in the end! The chat agents won't have much knowledge so go through the complaints department instead and supply evidence
Thanks again - after publishing request on "Managing your account - cable" section, the post is not visible - I presume that is not normal?
Can a VM colleague please contact me.
15days ago I renewed my contract online and I received email with Contract Information and Summary documents attached as well as a second Summary email.
To date, this is yet to show on my account.
Can someone from VM contact me to sort this (and corresponding incorrect bills that have been debited from my account).
Thank you in advance.
Forum TeamHi AFCCFC,
Thank you for your post and welcome to the community.
We're very sorry to hear your upgrade hasn't gone through.
To confirm, did you accept the upgrade in the emails you would have received?
^Martin
