I have been trying to get a new password for my Virgin media account and to access my Virgin tv go app, I have called Virgin 3 times with no luck, maybe my lack of understanding the agents, but also I’m in my 80’s and not very tech savvy, the third young lady did say an engineer would call or text but nothing, can someone help please.
Forum TeamHi redgunner,
We are sorry to hear you’ve had such a frustrating experience trying to reset your password. I’d love to help get this sorted for you.
We can send you a private message and clear security with you to make the necessary changes so you can access with your both your Virgin Media account and the Virgin TV Go app.
Just let us know if you wish to proceed and we will send you a message privately and we’ll do everything we can to make this as simple as possible for you 😀
