No welcome email
I have just purchased a new wifi student deal and received the contract however no welcome email with my account customer code so I cannot sign into my virgin media account.
Forum Discussion
2 Replies
- Martin_N
Forum Team
Hi Jobesant,
Thank you for your post and welcome to the community.
We're sorry to hear you haven't had any emails with that information on.
Were you able to check your spam inbox?
^Martin
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
