Hi there,
I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.
I just want to make sure my order is correctly placed and receive the device tomorrow.
Same issue for me. This looks like a massive problem, thinking of refusing installation.
I am also having this issue. A few weeks after I purchased the wifi i was never sent any account number or welcome email or area reference and later had a text message saying that my email address no longer existed. Therefore I have no way of making an account and haven’t been able to since august.
Hi, I'm having the same issue. I received my hub but haven’t received a welcome email and an account number. My first bill hasn't been generated yet. Could you help me out?
I have the same problem
Forum TeamHi HazelMiguel thanks for posting although we're sorry to hear of your concerns raised here.
Please let me send you a PM so we can investigate further, and respond directly when you can!
Many thanks
Hi,
I have the same problem: New service set-up and running since 18th March but no welcome email, letter or account number and have not received any bills as yet.
I want to pay the bill but can't access my account as I don'y have an account number!
many thanks for your help
Forum TeamHi JLBar
Welcome to the Community Forums.
Sorry to hear you've not received any communications so you can manage your account. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
