Hi there,
I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.
I just want to make sure my order is correctly placed and receive the device tomorrow.
Hello, I have the same problem. I am trying to register an account but no welcome email and account number was found. All I have is the confirmation email and the pre contract document.
Forum TeamHi there simon0417
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you also are waiting for a welcome letter, but not to worry, let me pop you a private message so we can take a look.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Same for me. Received my hub and internet set up. Tried to set up my account and I've been going crazy trying to find the account number and 'area reference' or whatever.
I checked my junk folders - all I received was some kind of order summary for my hub and a 'check-in message'. Totally infuriating. Of course, the internet is way slower than advertised too but that seems par for the course in London
Forum TeamHi shorty95
Welcome to the community forums
Sorry to hear that you've not received communication containing your account information to create your online account.
We aren't able to inform you of the account number itself, but we can send to your service address a letter to let you know of this. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
I also have the same issue, I ordered a student deal wifi box last month to be delivered on the 25th. I haven't received it nor has the backup address. I was only given a css and cis, no account number or creation email was sent pleas help ASAP.
Forum TeamHi Matteo_c
Thanks for your post, welcome to the Community Forums.
I'm sorry to hear your equipment or account details. I can certainly take a look into this for you.
I've dropped you a PM 😊
Hi,
I'm having the same issue, not been sent an account number and can't get anywhere calling without it. Not received any bills or anything. Could you please help?
Forum TeamHi Tomg2,
Thank you for your post and welcome to the community.
I'm very sorry you haven't had your account number and welcome email.
We can certainly take a look into this for you.
I will private message you now to confirm your details.
^Martin
Hi. I've got the same problem. Can you help?
Hello I have the same issue and have had installation date moved to a day I'm not at home.
Forum TeamHi DesignerBex,
Thank you for reaching out to us in our community and welcome, we are sorry to hear your installation date has been changed and that it is now set to a day you will not be at home, so I can help I have sent you an invite into a private chat, please look out for the white envelope to accept.
Regards
Paul.
Hi
I’m also having this problem. I haven’t received a welcome email so I can’t set up my account to manage my wifi. Any help would be great.
Hey, got the same problem. Got my hub, got a welcome to your first checkin mail but no account no. First bill not in yet. Can you please help?
Forum TeamHi Db20
Thanks for your post and welcome to our community.
I'm very sorry to hear you've been unable to obtain your account number.
I'll send you a private message so I can help.
Please look out for the envelope in the top right of the page and pop back to me when you can.
