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lck1215's avatar
lck1215
Joining in
1 year ago
Solved

No welcome email and account number

Hi there,
I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.

I just want to make sure my order is correctly placed and receive the device tomorrow.

Cable
  • Ayisha_B's avatar
    Ayisha_B
    1 year ago

    Hi lck1215 👋

    Welcome to our Community Forums and thanks for your post. It's great to have you on board.

    I'll pop you a PM 📩 now so we can look into this for you.

    Speak soon!

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  • Matteo_c's avatar
    Matteo_c
    Joining in
    1 year ago

    I also have the same issue, I ordered a student deal wifi box last month to be delivered on the 25th. I haven't received it nor has the backup address. I was only given a css and cis, no account number or creation email was sent pleas help ASAP. 

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      1 year ago

      Hi Matteo_c

      Thanks for your post, welcome to the Community Forums.

      I'm sorry to hear your equipment or account details. I can certainly take a look into this for you.

      I've dropped you a PM 😊

  • Tomg2's avatar
    Tomg2
    Joining in
    1 year ago

    Hi,

    I'm having the same issue, not been sent an account number and can't get anywhere calling without it. Not received any bills or anything. Could you please help?

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      1 year ago

      Hi Tomg2,

      Thank you for your post and welcome to the community. 

      I'm very sorry you haven't had your account number and welcome email. 

      We can certainly take a look into this for you. 

      I will private message you now to confirm your details. 

      ^Martin

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)
    1 year ago

    Hi lck1215 👋

    Welcome to our Community Forums and thanks for your post. It's great to have you on board.

    I'll pop you a PM 📩 now so we can look into this for you.

    Speak soon!

    • DesignerBex's avatar
      DesignerBex
      Joining in
      1 year ago

      Hello I have the same issue and have had installation date moved to a day I'm not at home.

      • Paul_DN's avatar
        Paul_DN
        Forum Team (Retired)
        1 year ago

        Hi DesignerBex,

        Thank you for reaching out to us in our community and welcome, we are sorry to hear your installation date has been changed and that it is now set to a day you will not be at home, so I can help I have sent you an invite into a private chat, please look out for the white envelope to accept.

        Regards

        Paul.

         

    • TCloke's avatar
      TCloke
      Joining in
      1 year ago

      Hi

      I’m also having this problem. I haven’t received a welcome email so I can’t set up my account to manage my wifi. Any help would be great.

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        1 year ago

        Hi TCloke thanks for your post here although we're sorry to hear of your concerns.

        Please allow me to send you a PM so I can investigate further, kindly expect this to arrive shortly and respond directly when you can!
        Many thanks

    • Db20's avatar
      Db20
      Joining in
      1 year ago

      Hey, got the same problem. Got my hub, got a welcome to your first checkin mail but no account no. First bill not in yet. Can you please help? 

      • Vikki_M's avatar
        Vikki_M
        Forum Team (Retired)
        1 year ago

        Hi Db20

        Thanks for your post and welcome to our community.

        I'm very sorry to hear you've been unable to obtain your account number. 

        I'll send you a private message so I can help.

        Please look out for the envelope in the top right of the page and pop back to me when you can.