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sm12hex's avatar
sm12hex
Just joined
8 hours ago

No record of O2 VOLT SIM orders?

I ordered a Black Friday deal for an Unlimited VOLT SIM through VM on 11/11/2025 and received an order confirmation (CH2124244900). Since then, I have received no correspondence from either VM or O2. I called both to check the status of the order and neither of them could find the order reference in their system or any trace of the order ever being placed? I therefore placed another order to see if that would go through but I have received nothing again, other than another order different reference number (CH2125047551). Can someone please update me on these orders and advise if they have been processed or if they just don’t exist? I was asked to confirm a direct debit when ordered both times and i don’t want to be paying for 2 SIMS I don’t have! 

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  • sm12hex's avatar
    sm12hex
    Just joined
    8 hours ago

    I ordered a Black Friday deal for an Unlimited VOLT SIM through VM on 11/11/2025 and received an order confirmation (CH2124244900). Since then, I have received no correspondence from either VM or O2. I called both to check the status of the order and neither of them could find the order reference in their system or any trace of the order ever being placed? I therefore placed another order to see if that would go through but I have received nothing again, other than another order different reference number (CH2125047551). Can someone please update me on these orders and advise if they have been processed or if they just don’t exist? I was asked to confirm a direct debit when ordered both times and i don’t want to be paying for 2 SIMS I don’t have!