When I was negotiating with virgin to join I said I wanted netflix as well as I had it in with my sky account. I've got sky sports collection package and mega TV so even if he didn't offer it me from what I've read I qualify as new TV customer anyway. Thing is I can't see it on my contract so am angry about this as only joined on Thursday
When you say that you joined on Thursday, do you mean that was the day your broadband and TV was ordered, or the date it was installed and activated?
The Mega TV with Sky Sports HD Collection including Netflix Standard with Ad promotion started on October 2nd.
If you ordered the package before 2nd October you wouldn't qualify for the free Netflix Standard with ads, you would also probably have received the Sky Sports Collection in SD as prior to that date there was generally an additional charge of £7 per month for the Sky Sports in HD
(If that's the case I suggest taking advantage of the 14 day cooling off period to either cancel or get VM to offer you the new promotional deal).
I got my virgin installed on Thursday and ordered it at the end of September. Thanks il phone up in the morning
Forum TeamThanks for your post on our Community Forums and we're sorry to hear of the issue with Netflix seemingly not being included within your package.
Do please keep us posted with how your phone call with our team goes and we'll be on hand to pick this up if you still need our support.
Thanks,
David_Bn
