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garyandsarah1's avatar
garyandsarah1
Joining in
1 year ago

No Netflix Activation Email

I've just switched from Sky to VM and I have had Netflix for years. However, I've just tried to use the Netflix app and it is asking for new payment details - this is included in my VM TV bundle. Rang customer services and they can't do anything until I activate my Netflix via an email. But they haven't sent me an email. Is there a way for VM to switch my Netflix account over to them? Thanks

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    1 year ago

    Hi garyandsarah1 thanks for posting and welcome to our community.

    Sorry to hear you're having issues getting access to Netflix. I'd love to help. I'm going to send a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R