Hi tonynn,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're really sorry to hear you feel this way. When you join us as a new customer, or re-contract as an existing customer, you'll usually be on a welcome/promotional offer. When this offer ends, you'll usually revert to the standard package price for the bundle.
The cost of this will be listed on your contract and the end date of the discounts is listed on each bill so you're always aware of when the price will be increasing. We also send out an End Of Contact Notification to you before your contract comes to an end highlighting the new price and also any offers that may be of interest. This is usually sent to the contact email address on file.
We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade! You can view existing customer offers via My VM here and you can also speak to the team on 150 / 0345 454 1111.
Many thanks,