Forum Discussion

ellsey88's avatar
ellsey88
Joining in
4 months ago

No Early Termination Fee in final bill

Hello, I cancelled my services on 23/09/2024 and was told over the phone I'd incur an ETF of around £80 and the final amount would be stated in my final bill. However, I have yet to receive a final bill.

Since cancelling I have received 2 bills for my October and November usage. My broadband has now been disconnected.

Frustratingly, I joined youfibre who offered to buy out my contract, providing I send them a bill that itemises the fees - which I have not received.

I raised a complaint on 06/10/2024 and was assured that I'd receive the final bill that outlined the charges by 24/10/2024, but I've just received another bill for November.

This is hugely frustrating. Can anyone help?

 

  • Hi ellsey88,

    Thanks for posting, and sorry for any confusion regarding your final bill. So I can take a closer look I've popped you over a private message.

    Alex_Rm