Armed Forces Covenant
Greetings, I recently chatted with customer service via the phone a few weeks back due to an overseas military move upcoming. After many back and forth I was only able to get early termination fees reduced, not waived completely. I am a member of visiting armed forces (US Air Force), and my move is out of the country and a location where I can no longer use Virgin Media. Shouldn't my early termination fees be waived because of armed forces covenant and also not moving to a place where Virgin services? Please help me, Thanks94Views0likes2CommentsNo Early Termination Fee in final bill
Hello, I cancelled my services on 23/09/2024 and was told over the phone I'd incur an ETF of around £80 and the final amount would be stated in my final bill. However, I have yet to receive a final bill. Since cancelling I have received 2 bills for my October and November usage. My broadband has now been disconnected. Frustratingly, I joined youfibre who offered to buy out my contract, providing I send them a bill that itemises the fees - which I have not received. I raised a complaint on 06/10/2024 and was assured that I'd receive the final bill that outlined the charges by 24/10/2024, but I've just received another bill for November. This is hugely frustrating. Can anyone help?768Views0likes1Comment