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Josh16028's avatar
Josh16028
Just joined
4 hours ago

No account number

I have ordered a box today 28/12  for my new flat but have selected the wrong address, everything says to amend the order i need to log in to virgin media with an account number that i dont have, the delivery is due for friday when i move in and the order is on hold because theres already someone with a virgin account at the incorrect address i selected 

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    You could try calling the pre-installs team on 0800 052 1734 and tell them what's happened.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

    If they can't help then contact Sales on 0800 183 1234