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spthrowaway's avatar
spthrowaway
Settling in
2 days ago

New Customer - Can't get into My Virgin Media

Brand new customer, and I've been experiencing the same access issue a lot of people have. Made the relevant account I was prompted to make, then entered the details sent to me by email, and I get the same error others have. Claims the emails aren't the same, but I set up the accounts with the exact same email, hit forgotten email and it returns (object,object). 

I'm moving into a new property (hence getting new broadband) so I need to be able to track my order so I can be there to receive it. Any advice or help would be appreciated.

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2 Replies

  • Alwo's avatar
    Alwo
    Just browsing
    2 days ago

    Try this workaround:

    Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again. 

    Credits to JSladen