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Red_Wimp's avatar
Red_Wimp
Dialled in
15 hours ago

Netflix with Virgin

In a moment of weakness I clicked through one of those SMS’s you get offering an upgrade to next tier of broadband for a small additional payment.

I selected the appropriate option, noting going a further jump was marked ‘new contract’.  Having done this and ticked the appropriate box in the link I was sent I now get a ‘thanks for making those changes’ 

added - my next BB level

removed - Netflix with ads

So where did I lose Netflix? I presume Netflix is still offered with new bundles? I note I still have right to cancel as this has only just arrived I haven’t had anything from Netflix to say it’s changed but I will be exercising my right if it does.

 

 

 

 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Red_Wimp, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I can see you're already in a private message with my colleague who was originally helping you to resolve another issue. As you're going through security with them, we'll leave this with them to avoid multiple agents working on the same account 🙂 Please reply to the last message you received with your concern on the new contract and they can look into this at the same time. They will be in touch with you when back on shift.

    Thanks,