Renewed contract not long ago and was informed everything would be as before but Netflix is now showing ads which is different to what I had and also has had a restriction message appear on a certain show… Please can my Netflix be retuned to how it was please
Forum TeamHi Rachel1976 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your Netflix service included as part of your package bundle.
The type of Netflix services included in your package should be listed on your contract documents. These will have been sent to you when first taking out the package, but also can be accessed via 👉 My VM.
As standard, any packages which include Netflix are under the 'Standard with Ads' Tier. You can then pay an additional charge per month if you'd like to upgrade your Netflix service to 'Standard' or 'Premium'. You can do this by heading to your Netflix account settings. There's a bit more information on how to do this here 👉 https://help.netflix.com/en/node/22 and more information on the pricing for each different tier here 👉 https://help.netflix.com/en/node/24926 .
If your contract documents list a different kind of Netflix to Standard with Ads, please send us a reply to let us know and we can investigate further. Thanks for your patience in the meantime! 🌞
