I’ve seen other posts on here complaining that when they renewed their contract, Netflix was renewed with ads instead of Netflix Standard even though they asked for everything to stay the same. I don’t want the ads. Is there anything I can do about it?
I forgot to say on my previous post that this happened to me today when I renewed my contract. I asked for everything to stay the same but Netflix Standard was changed to Netflix Standard with Ads.
Hi Anne9,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're unhappy with your new Netflix package. Any new packages only include Netflix Standard with Ads since Netflix changed their tier levels.
When checking your pre-contract documents, does this show as Netflix Standard or Netflix Standard with ads?
If it does show the latter, and you don't want the ads, you'd need to upgrade the tier of service and pay the additional amount.
If it shows as Netflix Standard, pop back and let us know so we can check things further for you.
Many thanks,
