Forum Discussion

mdsvm's avatar
mdsvm
Joining in
19 days ago

Netflix with ads

I see from reading the forums that this is a common problem whereby renewing my contract online says nothing will change, and the contract summary states that I will continue with Netflix Standard, but then I get an email after accepting that says:

Your new package now includes:
TV: Netflix Standard with Ads
Broadband: Discount
We've removed:
TV: Netflix Standard

Please can you this be looked into?

Thanks

 

netflix
  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    19 days ago

    Hi mdsvm 👋

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that there appears to be a dispute with the Netflix service being provided. So that we can take a closer look, I'm going to send you a private message 📩  shortly. Please respond to that when you can and we'll proceed from there.