This has happened to me too. Netflix Standard on renewal contract, a week later I get an email saying that Virginmedia have removed my Netflix Standard and replaced it with Netflix standard with Ads.
Not what I signed up for.
Are you able to help with this?
I posted here last week that I was in the same boat as others. Some customers seem to be getting help with this issue, while others are simply being ignored. It feels a bit like VM are holding off until after the cooling off period when I'll have no choice but to suck up their lies. I'll keep watching the calendar.
Hi Crockret
Thank you for your post, I'm sorry to hear you're experiencing the same issue and haven't been able to get some help. We can't see any recent posts from yourself, has this perhaps been deleted now?
As per our house rules, customers are required to make their own posts if they're having issues that need help from the forum team. These will always be answered 😊
I've popped you a private message so I can look into this for you.
Same thing has just happened to me. I repeatedly asked the guy at virginmedia customer service “is this the same service?” When he offered me this “much better deal”. He said yes, your bill will go down and you will get the same service and better. I knew it would turn out to be a con. I don’t want ads so now I have to pay £17 for Netflix which is double what I paid before! So my bill has gone up for nothing that I actually want. I only agreed because the agent said it would save me money. It will not. It is costing me more money. This is blatant mis-selling.
I renewed my contract as well and have received the same thing on the new contract. I thought it was supposed to be netflix standard and not with ads. Can anyone help please?
HI advmzvin
Thank you for your post, welcome to the Community Forums.
I'm sorry to hear you've experienced the same issue with the Netflix aspect of your package. I'll be happy to look into this for you.
I've dropped you a PM.
Just renewed about 20 minutes ago on the exact same bundle as I had the previous contract and had the same email stating Netflix with ads. What a piece of nonsense.
