This has happened to me too. Netflix Standard on renewal contract, a week later I get an email saying that Virginmedia have removed my Netflix Standard and replaced it with Netflix standard with Ads.
Not what I signed up for.
Are you able to help with this?
This has happened to me as well. We were offered to renew our contract exactly the same deal as was already on which we accepted. The contract came through and clearly states Netflix Standard. This morning we received an email from Netflix advising changed to Standard with Ads. I spoke with Virgin who couldn’t amend it and needed to forward to another department which could take 10 days ! Spoke to Netflix who said they never change contracts unless advised to. Was told I could change but need to pay more! I declined as the contract we agreed on with Virgin was for Netflix Standard not Netflix Standard with Ads. Please help as soon as possible as Netflix have already changed our package. Many thanks
We were offered to renew our contract exactly the same deal as was already on which we accepted. The contract came through and clearly states Netflix Standard. This morning we received an email from Netflix advising changed to Standard with Ads. I spoke with Virgin who couldn’t amend it and needed to forward to another department which could take 10 days ! Spoke to Netflix who said they never change contracts unless advised to. Was told I could change but need to pay more! I declined as the contract we agreed on with Virgin was for Netflix Standard not Netflix Standard with Ads. Please help as soon as possible as Netflix have already changed our package. I have now just received another contract saying removed Netflix Standard and replaced with Netflix with ads. This is not acceptable. Many thanks
Hi birdy888,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear that there appears to be a dispute with the Netflix service being provided. So that we can take a closer look, I'm going to send you a private message shortly. Please respond to that when you can and we'll proceed from there.
Thanks,
Happened to me signed a renewal and received the email regarding changing to Netflix with ads.They say they can't do anything but if i what I can pay £17.99 for premium via online virgin media isn't it a breach of contract?
