Forum Discussion

BarryT38's avatar
BarryT38
Joining in
17 days ago

Netflix Suspended

At the beginning of February I accepted an offer from Virgin Media to extend my Mega TV bundle by 18 months. Netflix was part of my existing contract with Virgin Media and was also part of the 18 month extension I agreed with Virgin. However, immediately upon accepting the contract extension, Virgin emailed me to say they my Netflix account had been suspended as Virgin was no longer providing the payment method for Netflix. Netflix also immediately notified me that a new payment method was required. Despite making numerous call to Virgin and raising 2 complaints, I have been able to use Netflix for 4 weeks. Every time I’ve spoken to Virgin reps, I’ve been assured that the problem would be fixed within a few days but nothing happens. I’m very frustrated my the failure to fix the problem and am now considering terminating my contract on the basis of a clear breach by Virgin Media. This problem should have been easy to fix by Virgin.

deactivation
netflix
Netflix 360
suspension
  • Paul_DN's avatar
    Paul_DN
    Forum Team
    16 days ago

    Hi BarryT38,

    Thank you for reaching out to us in our community and welcome, we are sorry to hear that since renewing your contract Netflix has stopped working despite numerous calls this has still not been resolved, This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.

    So I can help I have sent you an invite into a private chat, please look out for a white envelope to accept.

    Regards

    Paul.