I cant sign up to netflix through the my virgin account as I dont have the netfix banner to activate it also I haven't received an activation email to sign up aswell ive had the tv services over 2 weeks now, been on the online chat on two occasions and they said they will sort it but to no avail anybody else had these issues?
Yep! Just over 3 weeks now, several conversations and a complaint but still nothing. They don’t seem to be honouring this part of the contract at the moment!
Forum TeamHey gazza26, thank you for reaching out and we are so sorry to hear you ate stuggling to find the Netflix banner.
We can see you've spoken to the team about this issue, did they manage to help?
If the team have advised they have filled something in normally there is a 5 working day sometimes longer wait on this.
Sorry, ive still not heard anything from the first or second chat that ive had with customer service.
Forum TeamHi gazza26,
Thanks for confirming things. This is something we can certainly check further for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi gazza26,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,
