Forum Discussion

Arkiru's avatar
Arkiru
Joining in
11 days ago

Netflix requesting for Payment info

Hi All ,

Like others , I recently upgraded the virgin media package and received Netflix with ad upgrade . 

I received the link to activate the Netflix account on the 27th OCT and I activated it and everything was going well until this month . Netflix has requested for a payment info and I am not sure what to do next? Do I give them a payment info ? but I am afraid they will charge me whilst I was suppose to have this Netflix package included in the VM ? 

Can anyone please help me solve this issue ? I spoke to couple of live chats but they havent been much help . Please can we solve this ? Netflix is one of my ways for me to cool down and this has been stressing me . 

Thanks in advance

netflix
netflix payment

6 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    11 days ago

    Hi Arkiru 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with Netflix and payment details. So that we can look further into this and advise we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Arkiru's avatar
    Arkiru
    Joining in
    12 days ago

    Hi Tom , 

    good morning . 

    Netflix  requested for a payment info after about a month into the free Netflix . 
    At first , I was thinking if I did cross the threshold of the registered number . If I just remove the amount of registered devices will that be okay? 

    thanks 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      12 days ago

      Thank you for reaching back out.

      We would advise to remove some of the accounts which aren't being used this would help as it is limited before the charge gets added. 

      • Arkiru's avatar
        Arkiru
        Joining in
        12 days ago

        Hi Matthew, 

        I removed some of the accounts but now I can’t seem to log in. I hope that fixes it. 

  • Arkiru's avatar
    Arkiru
    Joining in
    13 days ago

    Hi , sorry to jump in but I am having the same issue . I had a package upgrade with free Netflix with Ads but Netflix is requiring me to add payment info ? 

    can you please help?

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      12 days ago

      Hi Arkiru thanks for your reply on this thread, apologies you're facing issues with Netflix.

      Has this message come through immediately, or has this been after a little while having the free Netflix? 

      Additionally, have you crossed the threshold of registered devices to go into Premium Netflix perhaps?