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Andy_D75's avatar
Andy_D75
Settling in
4 days ago

Netflix Premium & Disney+ Premium No Activation links

I'm a new customer and seem to be getting nowhere fast with this.  When choosing my package I chose to also have Netflix Premium & Disney+ Premium.  I've been contacting "Agents" all week on how to activate and all I keep getting is that they'll fill out a form and I have to wait 24 - 48 hrs.

They filled "the form" out Monday - I'll get an email in the evening or Tuesday morning - No Email

They filled "the form" out lunchtime Tuesday - I'll get an email in 48hrs - No email

This morning they filled "the form" out and now I have to wait another 24hrs.

How many forms for the same thing have to filled out?

I've checked my emails including the spam and trash folders.  I've logged on to My Virgin Media account, checked in Entertainment Services for the alleged Activation buttons - not there.

I haven't even been given the standard Netflix with adds.  Whats going on?  Am I missing something?  Any Ideas?

 

 

 

5 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 days ago

    Hey Andy_D75, thank you for reaching out and a warm welcome to community we are so sorry to hear about this Netflix and Disney+ issue.

    If they team have escalated this, we would need to wait the 24 hours if you haven't heard anything within this time limit please do reach out and we will look into this. 

    • Andy_D75's avatar
      Andy_D75
      Settling in
      4 days ago

      24 hours from when?  It was escalated Monday 18th August & Tuesday 19th August and now today Friday 22nd August.  Every time I'm told give it 24/48 hours but nothing happens.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        3 days ago

        Hi Andy_D75 

        Thanks for coming back to us. Apologies for this. If you've only just joined, it can take 14 days for an activation email to sent, please do check any junk folders. If a form has been done, this does have an SLA of 10 working days (however, if still in the 14 day period, the form is not needed).

         

        Best wishes.