Greystane64
7 months agoJoining in
Netflix not added
In Nive 2023, I messaged VM to ask about Netflix getting added to my VM. No problem was the reply, the advisor said, and as you are a VALUED customer l, it will be added to your account FREE OF CHARGE. As I said, that was in Nov 2023. After numerous calls and WhatsApp chats, I'm still no further forward. I incompetence is truly remarkable. Twice I have requested Subject Matter requests, both have been sent back with missing information, most importantly, the end of calls to VM are cut off, so no proof of what was said.
I really am at a loss, I'm now gathering evidence to submit court papers, as this quality of service should NOT be tolerated in the UK.