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Greystane64's avatar
Greystane64
Joining in
7 months ago

Netflix not added

In Nive 2023, I messaged VM to  ask about Netflix getting added to my VM. No problem was the reply, the advisor said, and as you are a VALUED customer l, it will be added to your account FREE OF CHARGE. As I said, that was in Nov 2023. After numerous calls and WhatsApp chats, I'm still no further forward. I incompetence is truly remarkable. Twice I have requested Subject Matter requests, both have been sent back with missing information, most importantly, the end of calls to VM are cut off, so no proof of what was said.

I really am at a loss, I'm now gathering evidence to submit court papers, as this quality of service should NOT be tolerated in the UK.

 

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    7 months ago

    Raise a formal written complaint with a view to escalating to the Ombudsman. Links are below. 

    Just to add the casual mention of suicide in your post over the Netflix subscription complication feels manipulative and inappropriate to me. 

     

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Greystane64 👋 Welcome to the community forum! Thanks for posting. 

    So sorry to hear these concerns about your experience trying to get Netflix added, and your difficulties trying to get support to resolve this. 

    We would need to confirm a few details via PM to take a closer look at the account, help raise a complaint and complete an investigation into what's happened here. 

    You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞